We do not offer exchanges, only refunds. Due to hygiene reasons, sock, underwear, and swim products are unable to be returned for a change of mind or wrong size, Products must be returned within 14 days of delivery.
How to return:
Initiate your return directly on this page by entering your six-digit alpha-numeric order number and email address used to place your order or log into your account and initiate your return via the orders & returns page.
If you receive an error message regarding “regulation”, please contact customer service as we must manually generate an international shipping label for your return.
Returned Products must conform to our returns policy below.
- Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags and secure packaging (as relevant).
- Footwear and accessories should be returned in the original boxes provided and inside a protective shipping box.
- If the Product comes with a security tag this should be left on.
- Hosiery should only be returned if it is unopened and is in its original package.
- Lingerie and swimwear must only be tried on over your own lingerie garments.
- Fragrance and personalized or customized items are final sale and cannot be exchanged or refunded unless there is a manufacture defect.
If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).Our teams will process your return within 1-2 business days. Once the return has been accepted, your refund will be processed by your financial institution.